From Compliance to Capability: Firstcom’s Cyber Security Journey

Achieving key cyber accreditations Cyber Essentials, Cyber Essentials Plus and ISO27001

At a glance

Challenges

Needed cyber accreditations to unlock new business opportunities.

Increasing cloud reliance and growing customer base.

Required proactive visibility and mitigation of cyber threats.

Benefits

Achieved ISO 27001, Cyber Essentials, CE+, and NHS DSPT accreditations.

Real-time risk visibility with continuous monitoring.

Strengthened security processes with expert-led guidance.

Objectives

As a provider of business-critical communication services, Firstcom Europe needed to ensure it remained secure against cyber threats. With a growing customer base and an increasing reliance on cloud-based infrastructure, they required a proactive approach to identifying and mitigating security vulnerabilities while strengthening regulatory compliance. Another key objective was to secure cyber accreditations to allow them to bid for contracts within the NHS and healthcare sector.

Solution

Firstcom Europe approached Melius CyberSafe to support them in strengthening their cyber security and to achieve key cyber compliance accreditations. Melius is on a mission to make cyber security simple, safe and affordable for the UK’s small and medium sized business.

Firstcom chose us as their cyber security partner, recognising our strong track record of helping businesses with our CREST-certified security expertise and consultative approach.

Melius CyberSafe worked in close collaboration with Firstcom, ensuring their existing processes were validated, verified, and enhanced with strategic recommendations. By adopting our CyberSafe platform, we also provided continuous security monitoring, real-time risk identification, and automated compliance tracking to strengthen their overall security framework.

 

Benefits

Our team guided Firstcom Europe through the complexities of achieving ISO 27001 compliance, Cyber Essentials and then Cyber Essentials Plus, simplifying the accreditation process while ensuring full alignment with industry best practices. As part of this journey, we also supported them in securing NHS DSPT accreditation, giving them the capability to meet the stringent security requirements needed to provide services to the healthcare sector. As a result, Firstcom now has the tools, processes, and accreditations in place to operate a first-class cyber security function.

Melius CyberSafe made the complex process of achieving ISO 27001 and Cyber Essentials Plus seamless. Their expertise and proactive approach gave us confidence in enhancing our Data Security and Privacy" 

Tony Robinson, Chief Commercial Officer, Firstcom Europe Ltd

About the Customer

Firstcom Europe is a leading provider of cloud-based communication solutions, offering VoIP, unified communications, and connectivity services to businesses across Europe. With a strong focus on innovation, they enable seamless collaboration and secure communications for their clients.